CODE

code

The following is a list of SBT error codes and messages. In the event of an error, the supplier or retailer can often take the necessary action. In others, viaLink assistance is required.

CODE	MESSAGE	Cause	Action
SBT-1001	UPC/Scan Code is Not Identifiable	Item does not exist in Item Catalog, or viaLink item is not attached to supplier item.	Verify supplier item exists in Item Catalog. Item exists? Attach viaLink item. Item does not exist? Add item, then attach viaLink item.
SBT-1002	Supplier Item does not exist or Ref Item config is incorrect	Supplier has failed to add item in Item Catalog, or item is bogus, or There is a problem with the viaLink reference-item related to this supplier item.	Verify supplier item exists in Item Catalog. Item exists? Correct reference-item configuration. Item does not exist? Add item, then attach viaLink item.
SBT-1003	Item is Not Offered To Retailer	Supplier failed to offer item to retailer, or Retailer is receiving item from another supplier.	Offer item to retailer.
SBT-1004	Item is Not Accepted by the Retailer	Retailer has failed to Accept or Reject supplier's offer for item. Item is not authorized.	Retailer to accept or reject the item offer. Accepted items are authorized.
SBT-1005	Item is Not Authorized to the Retailer	Item is not authorized because it was either: Rejected by the retailer, or Rescinded by the supplier	Supplier to offer and retailer to accept, or Leave item as unauthorized and let item sell-out of store.
SBT-10051	Item is Rescinded by the Supplier	Item offer was rescinded by the supplier.	Supplier to offer and retailer to accept, or Leave item as unauthorized and let item sell-out of store.
SBT-10052	Item is Rejected by the Retailer	The item is Rejected by the Retailer.	Supplier to offer and retailer to accept, or Leave item as unauthorized and let item sell-out of store.
SBT-1006	Item is Not Authorized in this stores cost zone	Store is attached to wrong cost zone, or Item has been de-authorized in the cost zone associated with store.	Correct the store's cost zone assignment for this retailer, or Authorize item into cost zone.
SBT-1007	Item is Not Authorized in this store	The item has been specifically de-authorized in this store	Authorize the item in the store, or, Leave item as unauthorized and let item sell-out of store.
SBT-1008	Item does not have a Cost in Effect	No cost – effective on the business day – exists for item in store's cost zone.	Verify effective cost is set up for item in store's cost zone. If none, add cost.
SBT-1009	Retailer is not authorized to Cost Zone	The retailer is not authorized to the cost zone assigned to store.	Authorize retailer to store's cost zone.
SBT-1010	Item Qualifier does not match the count method	Example: An item qualifier of GRP for a group was sent, but the count method requires an ITEM count.	Re-send count with correct item qualifier.
SBT-1011	Duplicate Store Count - Count already in System	A store count has already been accepted by the system for this store, date, and supplier.	Duplicate counts cannot be accepted. Verify duplicate store, date, and supplier are correct. Validate count in system against duplicate count.
SBT-1012	Invalid GROUP Identifier	The GROUP identifier submitted is not set up for this supplier	Re-send the group count with the correct group identifier.
SBT-1013	No viaLink item found for UPC/Scan Code	The UPC scanned is not attached to a viaLink item.	Verify that UPC is correct.
SBT-1014	No supplier item attached to viaLink item for Supplier	Based on the UPC submitted, no supplier item is attached to the viaLink item.	Verify the UPC and supplier item for correctness.
SBT-1015	Item Id Qualifier must be for UPC or Vendor Nbr	Item ID Qualifier is missing or is invalid as submitted.	Correct item ID Qualifier and re-send.
SBT-1016	The quantity value for this Item must be a >= zero	The quantity sent for item count is less than zero.	Quantity must be greater than or equal to zero. Correct quantity and re-send.
SBT-1017	Multiple counts for this item were encountered	Counts for this item were sent in multiple records.	Remove all duplicates and re-send.
SBT-1018	No Supplier Item found for UPC/Scan Code	Supplier has failed to add item in Item Catalog, or UPC/scan code does not exist.	Verify supplier item exists in Item Catalog. Item exists? Verify UPC/scan code is correct and is associated with item. Item does not exist? Add item, including UPC/scan code.
SBT-1019	The supplier item does not have an associated viaLink item	Supplier item does not have an associated viaLink item.	Assign viaLink item to supplier item.
SBT-1020	The retail item does not have an associated viaLink item	The retail item does not have an associated viaLink item.	Assign viaLink item to retailer item.
SBT-1021	No subordinate in vL family with matching supplier item UPC	Qualifier set to find child item in viaLink item family, but none found with supplier's UPC.	Verify that UPC and item family are configured correctly.
SBT-1022	Moved item is below lowest CU trading level.	Item-level as submitted is lower than lowest consumer-unit trading level currently in item family (defined in si_store_asgnmt).	For example, paper cup family is configured for case and inner-pack sleeve. Inner-pack is lowest consumer unit or scan unit. However, paper cups sold were submitted as "each." Modify si_store_asgnmt to required level, or remove item from submitted file.
SBT-1023	Supplier Item and viaLink Item have unequal Quantities	The Order Shipping Unit Quantity (OSUQ) of the supplier item or lowest item is set up incorrectly.	Correct the item family quantities.
SBT-1024	viaLink/Supplier Item family have invalid Qtys within tiers	The family setup between the VI and SI have quantities that are not divisible.	Review the supplier-to-viaLink item family setup. Correct quantities.
SBT-1025	Item is authorized by more than 1 subsidiary in this store	The item is authorized by multiple subsidiary businesses at the same time. System cannot identify correct supplier.	Verify item authorization to store. Verify which supplier is applicable. Deauthorize extra suppliers.
SBT-1026	The Item Sales ID Qualifier is invalid	Code used to identify type of item is invalid.	Correct the Sales ID Qualifier
SBT-1028	If the From/To Item numbers are equal, number of Units Trf. must be equal.	If the "From and To Scan Codes" are equal, the "From and To Units Transferred" must be equal.	Correct and re-send item transfer with equal units.
SBT-2001	Cannot accept sales having either a current or future date	Business date for sales transactions are invalid. Date must be prior to current date.	Validate the sales business date for correctness. Re-submit with corrected date.
SBT-2002	The Store is inactive for SBT for this day	The store's status is not set as "active" for this business day	Store status must be active for the given store and business day Validate sales business date, and/or Manually build store schedule.
SBT-2003	The Store is Closed	Store's Business Status or Store Day setup is not set as "open" on sales date.	Sales cannot be posted if store not set as "open" on sales date. Validate sales date. Validate and correct Business Status / Store Day setup.
SBT-2004	Invalid Transaction Type	Invalid transaction type submitted. Type must be either: NEW(1), STORE CLOSE(4), SUPPLIER CLOSE(5), or ADDENDUM(6).	Correct transaction type and re-send sales data.
SBT-2005	Transaction type conflicts with Store Day Status	Mismatch between transaction type sent and Store Day status.	Correct transaction type and re-send sales data.
SBT-20051	Cannot send new sales data for already accepted Store Day	Sales were already accepted into system for that date. Only addendum sales can be posted to an accepted store day.	Correct transaction type and re-send sales data.
SBT-20052	Cannot send addendum sales data for missing Store Day	Addendum sales were sent, but original sales never posted / accepted.	Correct transaction type and re-send sales data.
SBT-2051	Invalid Supplier Identifier	The indicated supplier ID does not relate to a vendor ID that has a syncLink or SBT Agreement established with the Retailer	Validate the supplier ID.
SBT-2052	Sales for the supplier and store ID were unexpected for date	Store Supplier Profile is not activated for supplier and store. Profile must be activated in order to post sales.	Validate the supplier and store ID and determine the next steps.
SBT-2053	Invalid split file control ID	The control ID submitted is either empty or has already been processed for this store, day, and supplier.	Validate the control ID to determine next steps.
SBT-2054	Transaction type conflicts with Store Daily Sales Status	Mismatch between the transaction type sent and the Store Daily Sales status.	Validate the transaction type, correct and re-send sales data.
SBT-20541	Cannot send new sales for accepted Store Daily Sale	Mismatch between the transaction type sent and the Store Daily Sales status.	Validate the transaction type, correct and re-send sales data.
SBT-20542	Cannot send addendum sales for missing Store Daily Sale	Mismatch between the transaction type sent and the Store Daily Sales status.	Validate the transaction type, correct and re-send sales data.
SBT-20543	Cannot send accept for accepted or held Store Daily Sale	Mismatch between the transaction type sent and the Store Daily Sales status.	Validate the transaction type, correct and re-send sales data.
SBT-2055	Allowable limit of addendum files per day exceeded	The configured addendum limit has been reached, in that only so many addendums can be submitted for a store day.	Validate why so many addendums, and evaluate what to do next.
SBT-2056	Business date is BEFORE current Beginning Inventory Period	The sales date can NOT be prior to a settled beginning inventory count.	Evaluate the sales data, and correct as needed.
SBT-2057	Sales for the supplier/store ID were unexpected for date ***	A valid Store Daily Sales record for supplier is missing.	Validate the supplier and store ID. Determine next steps.
SBT-2058	The SBT agreement does not exist or is Inactive.	SBT agreement does not exist or is inactive for supplier/retailer.	Create or activate the SBT Agreement and re-send.
SBT-2059	The store does not exist.	The store does not exist.	Create the store and re-send.
SBT-2060	From/To suppliers, or From/To stores, must be different.	Either "From and To supplier," or "From and To Store," must be different.	Correct and re-send transfer file.
SBT-2061	The Store Supplier Profile is not active.	The Store Supplier Profile is not active.	Activate the Store Supplier Profile and re-send.
SBT-2062	Transfers are not expected for the store and business day.	Transfers are not expected for the store on the business day.	Modify the Store Supplier Profile to accept transfers and re-send.
SBT-2063	The transfer already exists.	The transfer already exists.	Check the transfer Document ID for duplicates.
SBT-2064	The supplier does not exist.	The supplier does not exist.	Create the supplier and re-send.

Message

CODE	MESSAGE	Cause	Action
SBT-2055	Allowable limit of addendum files per day exceeded	The configured addendum limit has been reached, in that only so many addendums can be submitted for a store day.	Validate why so many addendums, and evaluate what to do next.
SBT-2056	Business date is BEFORE current Beginning Inventory Period	The sales date can NOT be prior to a settled beginning inventory count.	Evaluate the sales data, and correct as needed.
SBT-2001	Cannot accept sales having either a current or future date	Business date for sales transactions are invalid. Date must be prior to current date.	Validate the sales business date for correctness. Re-submit with corrected date.
SBT-20543	Cannot send accept for accepted or held Store Daily Sale	Mismatch between the transaction type sent and the Store Daily Sales status.	Validate the transaction type, correct and re-send sales data.
SBT-20052	Cannot send addendum sales data for missing Store Day	Addendum sales were sent, but original sales never posted / accepted.	Correct transaction type and re-send sales data.
SBT-20542	Cannot send addendum sales for missing Store Daily Sale	Mismatch between the transaction type sent and the Store Daily Sales status.	Validate the transaction type, correct and re-send sales data.
SBT-20051	Cannot send new sales data for already accepted Store Day	Sales were already accepted into system for that date. Only addendum sales can be posted to an accepted store day.	Correct transaction type and re-send sales data.
SBT-20541	Cannot send new sales for accepted Store Daily Sale	Mismatch between the transaction type sent and the Store Daily Sales status.	Validate the transaction type, correct and re-send sales data.
SBT-1011	Duplicate Store Count - Count already in System	A store count has already been accepted by the system for this store, date, and supplier.	Duplicate counts cannot be accepted. Verify duplicate store, date, and supplier are correct. Validate count in system against duplicate count.
SBT-2060	From/To suppliers, or From/To stores, must be different.	Either "From and To supplier," or "From and To Store," must be different.	Correct and re-send transfer file.
SBT-1028	If the From/To Item numbers are equal, number of Units Trf. must be equal.	If the "From and To Scan Codes" are equal, the "From and To Units Transferred" must be equal.	Correct and re-send item transfer with equal units.
SBT-1012	Invalid GROUP Identifier	The GROUP identifier submitted is not set up for this supplier	Re-send the group count with the correct group identifier.
SBT-2053	Invalid split file control ID	The control ID submitted is either empty or has already been processed for this store, day, and supplier.	Validate the control ID to determine next steps.
SBT-2051	Invalid Supplier Identifier	The indicated supplier ID does not relate to a vendor ID that has a syncLink or SBT Agreement established with the Retailer	Validate the supplier ID.
SBT-2004	Invalid Transaction Type	Invalid transaction type submitted. Type must be either: NEW(1), STORE CLOSE(4), SUPPLIER CLOSE(5), or ADDENDUM(6).	Correct transaction type and re-send sales data.
SBT-1008	Item does not have a Cost in Effect	No cost – effective on the business day – exists for item in store's cost zone.	Verify effective cost is set up for item in store's cost zone. If none, add cost.
SBT-1015	Item Id Qualifier must be for UPC or Vendor Nbr	Item ID Qualifier is missing or is invalid as submitted.	Correct item ID Qualifier and re-send.
SBT-1025	Item is authorized by more than 1 subsidiary in this store	The item is authorized by multiple subsidiary businesses at the same time. System cannot identify correct supplier.	Verify item authorization to store. Verify which supplier is applicable. Deauthorize extra suppliers.
SBT-1004	Item is Not Accepted by the Retailer	Retailer has failed to Accept or Reject supplier's offer for item. Item is not authorized.	Retailer to accept or reject the item offer. Accepted items are authorized.
SBT-1007	Item is Not Authorized in this store	The item has been specifically de-authorized in this store	Authorize the item in the store, or, Leave item as unauthorized and let item sell-out of store.
SBT-1006	Item is Not Authorized in this stores cost zone	Store is attached to wrong cost zone, or Item has been de-authorized in the cost zone associated with store.	Correct the store's cost zone assignment for this retailer, or Authorize item into cost zone.
SBT-1005	Item is Not Authorized to the Retailer	Item is not authorized because it was either: Rejected by the retailer, or Rescinded by the supplier	Supplier to offer and retailer to accept, or Leave item as unauthorized and let item sell-out of store.
SBT-1003	Item is Not Offered To Retailer	Supplier failed to offer item to retailer, or Retailer is receiving item from another supplier.	Offer item to retailer.
SBT-10052	Item is Rejected by the Retailer	The item is Rejected by the Retailer.	Supplier to offer and retailer to accept, or Leave item as unauthorized and let item sell-out of store.
SBT-10051	Item is Rescinded by the Supplier	Item offer was rescinded by the supplier.	Supplier to offer and retailer to accept, or Leave item as unauthorized and let item sell-out of store.
SBT-1010	Item Qualifier does not match the count method	Example: An item qualifier of GRP for a group was sent, but the count method requires an ITEM count.	Re-send count with correct item qualifier.
SBT-1022	Moved item is below lowest CU trading level.	Item-level as submitted is lower than lowest consumer-unit trading level currently in item family (defined in si_store_asgnmt).	For example, paper cup family is configured for case and inner-pack sleeve. Inner-pack is lowest consumer unit or scan unit. However, paper cups sold were submitted as "each." Modify si_store_asgnmt to required level, or remove item from submitted file.
SBT-1017	Multiple counts for this item were encountered	Counts for this item were sent in multiple records.	Remove all duplicates and re-send.
SBT-1021	No subordinate in vL family with matching supplier item UPC	Qualifier set to find child item in viaLink item family, but none found with supplier's UPC.	Verify that UPC and item family are configured correctly.
SBT-1014	No supplier item attached to viaLink item for Supplier	Based on the UPC submitted, no supplier item is attached to the viaLink item.	Verify the UPC and supplier item for correctness.
SBT-1018	No Supplier Item found for UPC/Scan Code	Supplier has failed to add item in Item Catalog, or UPC/scan code does not exist.	Verify supplier item exists in Item Catalog. Item exists? Verify UPC/scan code is correct and is associated with item. Item does not exist? Add item, including UPC/scan code.
SBT-1013	No viaLink item found for UPC/Scan Code	The UPC scanned is not attached to a viaLink item.	Verify that UPC is correct.
SBT-1009	Retailer is not authorized to Cost Zone	The retailer is not authorized to the cost zone assigned to store.	Authorize retailer to store's cost zone.
SBT-2052	Sales for the supplier and store ID were unexpected for date	Store Supplier Profile is not activated for supplier and store. Profile must be activated in order to post sales.	Validate the supplier and store ID and determine the next steps.
SBT-2057	Sales for the supplier/store ID were unexpected for date ***	A valid Store Daily Sales record for supplier is missing.	Validate the supplier and store ID. Determine next steps.
SBT-1023	Supplier Item and viaLink Item have unequal Quantities	The Order Shipping Unit Quantity (OSUQ) of the supplier item or lowest item is set up incorrectly.	Correct the item family quantities.
SBT-1002	Supplier Item does not exist or Ref Item config is incorrect	Supplier has failed to add item in Item Catalog, or item is bogus, or There is a problem with the viaLink reference-item related to this supplier item.	Verify supplier item exists in Item Catalog. Item exists? Correct reference-item configuration. Item does not exist? Add item, then attach viaLink item.
SBT-1026	The Item Sales ID Qualifier is invalid	Code used to identify type of item is invalid.	Correct the Sales ID Qualifier
SBT-1016	The quantity value for this Item must be a >= zero	The quantity sent for item count is less than zero.	Quantity must be greater than or equal to zero. Correct quantity and re-send.
SBT-1020	The retail item does not have an associated viaLink item	The retail item does not have an associated viaLink item.	Assign viaLink item to retailer item.
SBT-2058	The SBT agreement does not exist or is Inactive.	SBT agreement does not exist or is inactive for supplier/retailer.	Create or activate the SBT Agreement and re-send.
SBT-2059	The store does not exist.	The store does not exist.	Create the store and re-send.
SBT-2003	The Store is Closed	Store's Business Status or Store Day setup is not set as "open" on sales date.	Sales cannot be posted if store not set as "open" on sales date. Validate sales date. Validate and correct Business Status / Store Day setup.
SBT-2002	The Store is inactive for SBT for this day	The store's status is not set as "active" for this business day	Store status must be active for the given store and business day Validate sales business date, and/or Manually build store schedule.
SBT-2061	The Store Supplier Profile is not active.	The Store Supplier Profile is not active.	Activate the Store Supplier Profile and re-send.
SBT-2064	The supplier does not exist.	The supplier does not exist.	Create the supplier and re-send.
SBT-1019	The supplier item does not have an associated viaLink item	Supplier item does not have an associated viaLink item.	Assign viaLink item to supplier item.
SBT-2063	The transfer already exists.	The transfer already exists.	Check the transfer Document ID for duplicates.
SBT-2054	Transaction type conflicts with Store Daily Sales Status	Mismatch between the transaction type sent and the Store Daily Sales status.	Validate the transaction type, correct and re-send sales data.
SBT-2005	Transaction type conflicts with Store Day Status	Mismatch between transaction type sent and Store Day status.	Correct transaction type and re-send sales data.
SBT-2062	Transfers are not expected for the store and business day.	Transfers are not expected for the store on the business day.	Modify the Store Supplier Profile to accept transfers and re-send.
SBT-1001	UPC/Scan Code is Not Identifiable	Item does not exist in Item Catalog, or viaLink item is not attached to supplier item.	Verify supplier item exists in Item Catalog. Item exists? Attach viaLink item. Item does not exist? Add item, then attach viaLink item.
SBT-1024	viaLink/Supplier Item family have invalid Qtys within tiers	The family setup between the VI and SI have quantities that are not divisible.	Review the supplier-to-viaLink item family setup. Correct quantities.