A.

Try the Online Help System (where you are now).  

The help provides step-by-step instructions that will guide you through most processes.  Please note that each working area in Advanced Commerce, such as Item & Cost, Inventory & Shrink, and File Registry, has its own independent help system.  (The areas that appear for you are based on your company's Prescient setup.)

B.

Click the Feedback/Support button to send a support request.

(sample)

This button is located at the top and bottom of every online screen.  It automatically creates a Support “incident” and notifies our Support Team that you need assistance.  Fields for your Name, Telephone Number, E-mail, and details about your request are provided.

C.

Contact Support directly via E-mail at ACSupport@prescient.com.

If you couldn’t find your answer in the Online Help, or if you need to send a file attachment or screen shot outside of the text-based Feedback/Support system, you can send e-mail directly to support.

D.

Contact Support by Telephone at 1.888.842.5465 option 1.

You can contact Support using our toll free number.  If no representative is available, please leave a message and we will return your call as soon as possible.