A.

Try the Online Help System (where you are now).  

The help provides step-by-step instructions that will guide you through most processes.  Please note that each working area in Advanced Commerce, such as Item & Cost, Inventory & Shrink, and File Registry, has its own independent help system.  (The areas that appear for you are based on your company's Prescient setup.)

B.

Click the Feedback/Support button to send a support request.

(sample)

This button is located at the top and bottom of every online screen.  It automatically creates a Support “incident” and notifies our Support Team that you need assistance.  Fields for your Name, Telephone Number, E-mail, and details about your request are provided.

C.

Contact Client Support directly via E-mail at ACSupport@prescient.com.

If you couldn’t find your answer in the Online Help, or if you need to send a file attachment or screen shot outside of the text-based Feedback/Support system, you can send e-mail directly to client support.

D.

Contact Client Support by Telephone at 1.888.842.5465 option 1, 1.

You can contact Support using our toll free number.  If no representative is available, please leave a message and we will return your call as soon as possible.