1. Try the Online Help System (where you are now) for step-by-step instructions that will guide you through most tasks.

Help topics are specific to the current tab displayed.  For example, Item & Cost, Inventory & Shrink, and File Registry each have separate help.

2. Click the Feedback/Support link to send a support request.

Located at the top and bottom of every screen, it creates a Support “incident” and notifies our Support Team that you need assistance.

3. Contact Support via e-mail at Support@parkcitygroup.com

If you need to send a file attachment or screen shot, send e-mail directly to Support.

4. Contact Support by Telephone at 1.888.842.5465 option 1

Monday through Friday

7:30 AM – 5:30 PM Central Time

You can contact Support using our toll free number. If no representative is available, please leave a message and we will return your call as soon as possible.

Note:  Please do not contact a Support member directly.  The member may not be immediately available, delaying resolution of your issue.

Helpful Documents

PCG AC Support Overview

PCG AC Security Overview

AC Application Availability

Park City Group provides service for the Advanced Commerce applications 24 hours six days a week and 16 hours one day a week.

Scheduled maintenance times are Friday 8:00 PM to Saturday 4:00 AM Central Time, with occasional maintenance performed Tuesday or Thursday from 10:00 PM to 12:00 AM Central Time.