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Resend a File

“Outbound” EDI and other files exported from Park City Group AS2 or FTP can be "re-sent" to your system using the original communication method.  For example, if a file was originally sent via AS2, it will be re-sent via AS2.

Please Note:  Special user authorization is required to "Resend" a file.  If you have authorization, the words Complete and Ready under Status will appear as links.  Contact AC Client Support if you do not have and need access to this feature.

E-mailed files CANNOT be resent.  However, you can Download these outbound files to your computer and pass them on from there.  To see if a file was e-mailed, look in File Registry's E-mailed column on the right.

 

 

Outbound files Ready for downloading or processing display when you open File Registry.  However, you're looking for Complete files already processed and sent.

  1. In the File Status options, select Complete only.

  1. If desired, enter additional criteria to narrow down the list.

For example, select a File Transfer Method of Direct File Transfer to eliminate e-mails.  (E-mailed files cannot be resent.)  

See Advanced Search Criteria for more options.

  1. Click Find.

  2. Locate the file on-screen.  

  3. Click the link in the Status column.  (Files without a link cannot be re-sent.)

You are prompted with "Are you sure you want to re(send) the file?"

  1. Click Yes.  

The file will be re-sent shortly.

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If you need assistance after following these steps, please contact Advanced Commerce Support.

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Updated 9/23/2008